Terms & Conditions

1. Acceptance of Terms

By creating an account or using any part of MeetWave ("the Service"), you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

MeetWave is an AI-powered meeting intelligence platform that automatically records, transcribes, and analyzes meetings conducted on third-party platforms including Zoom, Microsoft Teams, Google Meet, and Slack. The Service provides summaries, action items, decision logs, risk analysis, and related insights.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. MeetWave is not liable for any loss or damage arising from your failure to comply with this obligation.

4. Authorized Use and Recording Consent

You are solely responsible for obtaining all necessary consents from meeting participants before using MeetWave to record their conversations. Many jurisdictions require all-party consent for recording. By using the Service, you represent and warrant that you have obtained all legally required consents and that your use of MeetWave complies with all applicable laws and regulations.

You agree not to use the Service to record meetings without consent, to circumvent privacy protections, to violate any applicable law or regulation, or to infringe the intellectual property or privacy rights of any third party.

5. Subscription Plans and Billing

MeetWave offers a Free plan and two paid subscriptions, Pro and Pro+, billed monthly or annually. All payments are processed by Paddle, which acts as Merchant of Record. You may cancel your subscription at any time, and access will continue until the end of your current billing period. We reserve the right to change pricing with 30 days' notice.

30-day money-back guarantee. If MeetWave is not right for you, email admin@meetwave.io within 30 days of the first payment for a Pro or Pro+ subscription, or of the first payment of an annual renewal, and we will refund that payment in full. You don't need to give a reason. The refund is issued through Paddle to your original payment method, the subscription is cancelled and your account returns to the Free plan; your recordings and summaries stay in your account.

Other refunds. Outside the guarantee, charges are non-refundable, except where you were charged in error, experienced a material service disruption, or applicable law gives you a right to a refund (for example, the 14-day right of withdrawal for consumers in the EU and the UK). Unused credits for the free online tools and prepaid usage credits for the MeetWave API can be refunded within 14 days of purchase. A summary is on the Refund Policy page. Pro Lifetime purchases made before October 6, 2026 are non-refundable after 14 days from the date of purchase.

6. Intellectual Property

The MeetWave platform, including its software, design, trademarks, and content, is the exclusive property of MeetWave and its licensors. Your meeting data and transcriptions remain your property. You grant MeetWave a limited license to process your data solely to provide the Service.

7. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. MeetWave does not warrant that the Service will be uninterrupted, error-free, or that AI-generated insights will be accurate or complete. You use the Service at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law, MeetWave shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, even if MeetWave has been advised of the possibility of such damages. Our total liability to you shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

9. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms. You may terminate your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately, and we may delete your data in accordance with our Privacy Policy.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where prohibited by law. Nothing in this section limits your rights under mandatory consumer protection laws of your country of residence.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

12. Contact

If you have questions about these Terms, please contact us at admin@meetwave.io.