Refund Policy

1. Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, billing, refunds and order inquiries. A refund goes back to the payment method you used, and usually appears within 5–10 business days, depending on your bank.

2. Subscriptions

30-day money-back guarantee. Within 30 days of the first payment for a Pro or Pro+ subscription, or of the first payment of an annual renewal, we refund that payment in full. You don't need to give a reason. The subscription is cancelled and your account returns to the Free plan; your recordings and summaries stay in your account.

You can cancel at any time and keep access until the end of the period you paid for. Outside the guarantee, past subscription payments are not refunded, except where you were charged in error or the law gives you a right to a refund.

3. Credits

Unused credits — credits for the free online tools and prepaid usage credits for the MeetWave API — can be refunded within 14 days of purchase. Credits already spent are not refunded.

4. Right of withdrawal

If you are a consumer in the EU or the UK, you have the right to withdraw from a purchase within 14 days without giving a reason, as described in Paddle's Buyer Terms.

5. How to ask for a refund

Email admin@meetwave.io from the address of your account, or contact Paddle directly at paddle.net with the order number from your receipt.